THREAD BERRY FAQ

Questions? We’ve got you.

Everything you need to know about your little one's personalized Thread Berry backpack.

Customization & Personalization

How do I personalize my backpack?

Choose your backpack color, enter the name you want personalized, and select the available personalization color before adding the backpack to your cart.

Is the name printed or knitted?

Thread Berry uses a handmade yarn personalization style designed to give each backpack a special and personal feel.

Can I use a nickname?

Yes, you can use the name or nickname you would like displayed, as long as it fits within the available character limit.

Can I change the name after placing my order?

Please contact us as soon as possible if you notice a mistake. Personalized orders may move into production quickly, so changes may not always be possible.

Ordering

How do I place an order?

Choose your backpack, select the available customization options, enter the personalization details, and add the product to your cart.

Can I order multiple personalized backpacks?

Yes. You can order multiple backpacks and personalize each one with a different name and customization.

Can I order a backpack as a gift?

Absolutely. Personalized backpacks make thoughtful gifts for birthdays, preschool, kindergarten, back-to-school and other special occasions.

Will I receive an order confirmation?

After completing checkout, you will receive an order confirmation using the email address provided with your order.

About the Backpack

What is the backpack made from?

Our backpacks feature soft corduroy fabric designed to be comfortable and suitable for little ones.

Is the backpack suitable for preschool?

Yes. Our backpacks are designed with toddlers, preschoolers and young children in mind.

Is the backpack lightweight?

The backpack is designed to be comfortable for little shoulders while carrying everyday essentials.

What can fit inside?

The backpack is designed for everyday children’s essentials such as small toys, snacks, a water bottle and preschool items.

Is the zipper easy for children to use?

The backpack is designed with everyday use in mind, including easy access for little hands.

Care & Maintenance

How should I clean the backpack?

Please follow the care instructions provided with your backpack to help keep the fabric and personalization looking their best.

Can I put the backpack in the washing machine?

Please check the care label before washing. Follow the recommended care instructions for your specific backpack.

How do I care for the knitted name?

Take care when handling the yarn personalization and avoid pulling or catching it on sharp or rough surfaces.

How can I prevent the yarn from snagging?

Keep the personalized area away from rough surfaces and avoid pulling or picking at the yarn?

Still have a question?

We’re always happy to help. Get in touch with the Thread Berry team.